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30 day return policy
We accept returns within 30 days of despatch, provided products are unopened and unused and in resalable condition. Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns. To enquire about making a return or exchange, please email help@glasshousefragrances.com.au with your order number and details of the item/s you'd like to return.
FREE courier delivery upgrade
Order over $1,250 in value or 10+ cards for a FREE courier delivery upgrade.
FREE Instant Lash Xtreme Gift with Every Lash Prescription Purchase
FREE Instant Lash Xtreme with any Lash prescription purchase
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Up to 20% off on one product Valid until cancelation No minimum purchase
Free shipping for all non bulky products to Australia metro areas (Except Western Australia)
We understand you wouldn't be happy to see surprisingly high shipping cost at checkout. Therefore, we offer free shipping for all non bulky products to Australia metro areas (Except Western Australia). We also make sure our shipping charges are low and reasonable, even for bulky items, to those rural/regional areas. How do you qualify for free shipping? For an accurate delivery quote: Simply enter your shipping area and postcode on each product page to get a shipping cost estimation. Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. Outside of Australia Metro areas delivery charges vary depending on the size and weight of your order and your chosen delivery address. Please contact us if you feel the shipping cost is unreasonable. We're always happy to re-quote and provide best postage rates for you! We do not suggest express shipping for large sports and fitness products as the cost can be absurd. However, if you need them urgently, please contact us for best express shipping charges.
Free delivery over $100
Standard shipping is NZ$6.99, or free for orders over NZ$100.
Same-day delivery Digital Gift Cards
* Order must be placed before 1pm to be sent same day. Orders placed after 1pm will be sent the next business day. Please note: orders placed after 1pm on a Friday will be sent the following Monday.
!4 days Change of Mind returns
You will receive a refund for returned items in cases where you have changed your mind. This also applies to orders cancelled when the item has already been dispatched from our warehouse. We accept Change of Mind returns for 14 days after you have received the item. The item must be in a re-saleable condition to qualify for a Change of Mind refund. Handling/Cancellation fees will apply at 20% of the purchase price. The refund amount will not include original freight costs.
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