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JOUJOU

EASY RETURNS

We replace faulty products within our 90 days warranty period and also honour manufacturer's extended 12-month warranties.

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Health Supplements

Free Shipping

Free shipping does not apply to certain products. We may flat-pack your order to fit inside the letterbox and ship the order in an envelope to reduce the shipping cost. Additional shipping charges shall apply to orders shipping to certain areas, depending on the delivery zone and weight of the parcel. If you receive a damaged, incorrect or incomplete order/product, please contact our customer support team within five days of delivery to make the return. If you contact us after five working days of delivery to return an order/product(s), we will not be able to accept the return. If you receive an incorrect, damaged or incomplete order/product(s), you must share pictures of the order/product(s). We keep records of the orders for 2 months. No refund or reshipment will be provided if you contact us after 2 months or longer for the delivery status of the order. There are certain regions in Australia, where our courier service is unable to deliver the shipment, in such cases, the package shall be returned to us. We will contact the buyer once the package is returned to issue a refund the shipment. Once the order is marked delivered to the respective mailing address, it is the buyer’s responsibility to contact the courier/postal service. We are not liable for any loss of the shipment once the delivery is confirmed. You will not be offered a reshipment or refund for non-delivery of the shipment once the courier/postal company has marked the order as 'delivered'. If you wish to get your order delivered to the Parcel Collect or Parcel Locker, you should inform our customer support team within 24 hours of ordering. If you wish to deliver your order to a Parcel Locker, you should select the paid shipping option while ordering.

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JOUJOU

SECURE PAYMENTS

- Check out safely and securely with our reputable merchant facility. We accept various methods of payment such as Paypal, Afterpay, ZipPay, Klarna, Visa, Mastercard and even place orders over the phone

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JOUJOU

BEST PRICE GUARANTEE

Our Online Sex Shop offer competitive prices and will happily price match and beat the price by 5% of the difference. *

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JOUJOU

FREE DISCREET SHIPPING ON ORDERS OVER $59

We offer worldwide shipping, discreet packaging, same to next day dispatch, as well as FREE SHIPPING (Australia and New Zealand) on orders over $59 AUD. Our Online Adult Shop has warehouses set up across Melbourne and Sydney for faster delivery.

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